Frequently Asked Questions

1.
Can I transfer pounds into different currency account?

You can transfer pounds into different currency account as follow:

  • GBP
  • CHF
  • EUR

2.
How much does transfer to a different currency cost?

  • GBP currency transfer fee from £12,00
  • Standard currency transfer in EUR, CHF for £4.99
  • Express currency transfer EUR, CHF for £7.99

3.
Verification of Identity

In the past ID Verification was required for each customer to send a hard copies of ID documents by post. Now is replaced by an Electronic Verification System. Customer data is check via secured Internet connection. If provided details are correct a first transfer can be made within a few seconds.

4.
Do you store my card details in your system?

Due to innovative sollutions in our system, remittances become faster and fully secured. We offer an option of saving your payment card details. Tokonization protects your card details, and you save your time while processing the transaction.

5.
Will I receive the transaction confirmation?

Yes, you will receive a confirmation on your e-mail address.

6.
Can I check the status of my transaction?

We are the only company which give you an option to check your transfer status. Tracking system gives you a possibility to follow your transfer from the moment it is sent to moment when it is received or paid out.

7.
Is there a daily limit of the transaction amount?

A daily online transaction limit is £10,000. If you wish to send more just contact with our Customer Service Department.

8.
To which bank in Poland can I send money to?

With Sami Swoi you will send money to all banks in Poland.

9.
3D Secure - what is that?

3D Secure code(Verified by Visa) is additional security of card payment transaction. You can set code 3D Secure code at your bank.

10.
I forgot the password. How can I recover it?

Choose log in, and next click I forgot the password. The special link with a token will be send to your e-mail address.

11.
How can I pay for my transaction?

In Sami Swoi system You can pay by Visa Debit and Visa Electron.

12.
Where can I find CVV2?

You can find CVV2 code on the reverse of your card - behind signature.

13.
How can I contact with Customer Service Desk?

You can contact with us by the phone, email or skype.

Email address:
bok@przekazypieniezne.com

Phone line:
UK (0) 207 0992 441
PL (0) 330 223 6161

Skype:
przekazypieniezne.com

Working hours:
Monday - Friday 9:00-21:00
Saturday 10:00-18:00
Sunday 9:00-15:00

14.
I would like to download your app. Where can I find it?

Sami Swoi Przekazy Pieniezne app is available to download on Android i iOS devices.

Download at Google Play and App Store.

15.
I forgot my login. How can I recover it?

Your login is an e-mail address given during the registration process.

16.
How to make a transfer to Poland?

It's easy!

  • Register - it will only take a few minutes
  • Choose the beneficiary and the type of transfer
  • Pay with Visa Debit or Visa Electron

And that's it. Easy, isn't it?

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Dear Customer,

On 25th May 2018, the new General Data Protection Regulation (GDPR), which changes the law relating to the protection of Personal Data, comes into effect. The new Regulation is designed to ensure that every company which uses Personal Data does so with the utmost care in order to protect the information held, and that every person whose data is processed knows exactly what legal rights they have. In our Privacy Notice you will find a description of the way we use your Personal Data, the legal basis upon which we process it, and the legal rights which you have.
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