Frequently Asked Questions

You can transfer pounds into different currency account as follow:

  • GBP
  • CHF
  • EUR
  • GBP currency transfer fee from £12,00
  • Standard currency transfer in EUR, CHF for £4.99
  • Express currency transfer EUR, CHF for £7.99
In the past ID Verification was required for each customer to send a hard copies of ID documents by post. Now is replaced by an Electronic Verification System. Customer data is check via secured Internet connection. If provided details are correct a first transfer can be made within a few seconds.
Due to innovative sollutions in our system, remittances become faster and fully secured. We offer an option of saving your payment card details. Tokonization protects your card details, and you save your time while processing the transaction.
Yes, you will receive a confirmation on your e-mail address.
We are the only company which give you an option to check your transfer status. Tracking system gives you a possibility to follow your transfer from the moment it is sent to moment when it is received or paid out.
A daily online transaction limit is £10,000. If you wish to send more just contact with our Customer Service Department.
With Sami Swoi you will send money to all banks in Poland.
3D Secure code(Verified by Visa) is additional security of card payment transaction. You can set code 3D Secure code at your bank.
Choose log in, and next click I forgot the password. The special link with a token will be send to your e-mail address.
In Sami Swoi system You can pay by Visa Debit and Visa Electron.
You can find CVV2 code on the reverse of your card - behind signature.

You can contact with us by the phone, email or skype.

Email address:

Phone line:
UK (0) 207 0992 441
PL (0) 330 223 6161


Working hours:
Monday - Friday 9:00-21:00
Saturday 10:00-18:00
Sunday 9:00-15:00

Sami Swoi Przekazy Pieniezne app is available to download on Android i iOS devices.

Download at Google Play and App Store.

Your login is an e-mail address given during the registration process.

It's easy!

  • Register - it will only take a few minutes
  • Choose the beneficiary and the type of transfer
  • Pay with Visa Debit or Visa Electron

And that's it. Easy, isn't it?

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Dear Customer,

On 25th May 2018, the new General Data Protection Regulation (GDPR), which changes the law relating to the protection of Personal Data, comes into effect. The new Regulation is designed to ensure that every company which uses Personal Data does so with the utmost care in order to protect the information held, and that every person whose data is processed knows exactly what legal rights they have. In our Privacy Notice you will find a description of the way we use your Personal Data, the legal basis upon which we process it, and the legal rights which you have.